1. Introduction

Al Meer Sourcing & Cargo Company ("Al Meer", "we", "us" or "our") respects your privacy and is committed to protecting personal information that you provide to us through our website, WhatsApp, email, telephone, quotation requests, shipment arrangements and other business communications.

This Privacy Policy describes the general types of information we may collect, why we use it, how we may share it, and the measures we take to protect it.

2. Information We May Collect

Depending on the services requested, we may collect information that you voluntarily provide to us, including:

• Name and contact details.
• Telephone or WhatsApp number.
• Email address.
• Billing, delivery and shipping information.
• Company or business information where relevant.
• Shipment, consignment, product and order details.
• Invoices, declarations and documents required for sourcing, import or export processing.
• Messages, enquiries and other information you send to us.

We may also collect limited technical information when you visit our website, such as browser type, device information, approximate location, pages visited, referring pages and other information generated through normal website operation.

3. How We Use Your Information

We may use information provided to us for legitimate business and service purposes, including:

• Responding to enquiries and quotation requests.
• Providing sourcing, cargo, shipping and related services.
• Processing and managing orders and consignments.
• Communicating with customers about shipments, delivery and service updates.
• Preparing invoices, records and other business documentation.
• Arranging customs, transportation or other logistics processes where required.
• Improving our website, customer service and business operations.
• Preventing fraud, misuse, unlawful activity or security incidents.
• Meeting applicable legal, regulatory or governmental requirements.

4. Communications

We may contact you using the information you provide to respond to your enquiry, provide service information, confirm an order, discuss a shipment or communicate important updates relating to our services.

Where appropriate, we may also send business or service-related information. You may contact us if you do not wish to receive non-essential communications.

5. Sharing Information With Third Parties

We do not sell customer personal information as a normal part of our business. We may, however, share information where reasonably necessary to provide requested services or meet legal and operational requirements.

Depending on the service, information may be shared with:

• Shipping, freight and transportation providers.
• Customs agents, authorities and other government bodies.
• Warehouses and logistics partners.
• Suppliers or service providers involved in fulfilling an order.
• Professional advisers or technology providers where necessary for business operations.
• Law enforcement or competent authorities where disclosure is required or permitted by law.

We aim to share only information reasonably necessary for the relevant purpose.

6. Cookies and Website Technology

Our website may use cookies or similar technologies to support website functionality, understand how visitors use the website, improve performance and enhance the user experience.

You can generally control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Information Security

Al Meer takes reasonable administrative, technical and organisational measures to protect information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should avoid sending unnecessary sensitive information through unsecured communication channels.

8. Data Retention

We may retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, complying with legal obligations and protecting our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

9. Third-Party Websites and Services

Our website may contain links or references to third-party websites, platforms or services. These third parties may have their own privacy policies and practices. Al Meer is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, which can include requesting access to information we hold about you, requesting correction of inaccurate information, asking questions about how your information is used, or requesting deletion where legally applicable.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before responding to certain requests.

11. Children's Privacy

Our services are intended for businesses, customers and other users who can lawfully enter into service arrangements. We do not knowingly request personal information from children for independent use of our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or applicable requirements.

Any updated version will be published on this page. We encourage visitors and customers to review this page periodically.

13. Contact Us